Frequently Asked Questions
Shipping
How long does shipping take?
We dispatch all orders within 24 hours. Standard delivery within the United States takes 3–7 business days. Expedited options are available at checkout.
Do you offer free shipping?
Yes — enjoy free standard shipping on all orders over $50 within the United States.
Do you ship internationally?
We currently ship within the United States. International shipping is coming soon.
Order Processing
When will my order be processed?
Orders placed before 2:00 PM EST on business days are processed the same day. Orders placed after 2:00 PM or on weekends are processed the next business day.
Can I change or cancel my order?
We begin processing orders quickly. If you need to make a change, please contact us at support@azyron.com within 1 hour of placing your order.
Returns & Refunds
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, contact us within 30 days of delivery and we will make it right.
How do I start a return?
Email us at support@azyron.com with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Product Quality
What materials are used in AZYRON products?
All AZYRON products are crafted from premium, pet-safe materials that are rigorously tested for durability, safety, and comfort.
Are your products tested for pet safety?
Yes. Every product in our lineup undergoes quality and safety testing before it reaches your home.
Order Tracking
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package directly on the carrier's website.
My tracking hasn't updated — what should I do?
Tracking information can take up to 24 hours to update after dispatch. If it has been more than 48 hours, please contact us at support@azyron.com.
Payment Methods
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted checkout. We never store your payment details.
Contact Support
How can I contact AZYRON?
Our support team is available 7 days a week. Email us at support@azyron.com and we will respond within 24 hours.
What are your business hours?
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed